The reservation and information office is opened from Monday to Saturday from 8.30 AM to 8.30 PM, you can phone to +39 041 410367, write in every moment an E-mail to firstname.lastname@example.org.
If you have a gift voucher you can send a request filling the form on the right or book directly on the website indicated in the gift package following the instructions inside the box.
Please read carefully the exact contents of the services offered, all conditions and cancellation policies (if present) in the gift voucher and check the cancellation policy also in the confirmation email sent from the hotel.
CANCELLATION POLICY'S GIFTBOXES:
SMARTOBX from 10 to 20 days
REGALBOX not refundable voucher
WONDERBOX 30 days
Please note that Check-in are from 3 PM till 8.45 PM. After 9 PM the reservation will be considered a « No-Show ». From 9 PM till 11 PM it is possible to book the night porter service but you must advise the hotel in advance (MINIMUM 5 DAYS PRIOR YOUR ARRIVAL). The extra charge will be € 50,00.
Only on request via e-mail few days before the date of your reservation, early check-in is possible between 11.00 am and 1.00 pm with a small surcharge of 10,00 euros to be paid directly at your arrival.
At your arrival you will be asked for:
1. a valid identity document of all guests, including for minors and infants (identity card or passport, no health insurance card/tax code/residence permit)
2. a valid credit card (VISA OR AMERICAN EXPRESS, NO DEBIT CARD, NO POSTPAY AND NO MAESTRO) to guarantee the equipment offered by the hotel. Credit card’s details will be deleted after a check of the conditions of the room and restitution of the keys
3. a deposit of € 100.00 in cash to guarantee the equipment offered by the hotel that will be give back after a check of the conditions of the room and restitution of the keys
In case of cancellation after the deadline, the reservation cannot be annulled, changed or refunded.
If you do not have your original gift voucher, you will be asked for the payment of the amount of the box set.
Minors not accompanied by parents must bring a written authorization with the copy of the identity card of both front and back.
Children till 1 year (maximum 1 child per room) stay free sharing parents bed only in superior room, upon written notice with an email.
The cost of upgrade from standard room to the superior room is € 30,00 per night.
For children from 1 to 8 years (maximum 1 child per room) it is necessary to contact the hotel to obtain the only available triple room with a double bed in a superior room, plus sofa bed. It is also required the identity document of the child to deliver to our staff at check in. The additional cost for triple room is € 50,00 per day, including breakfast for the child.
After 8 years you have to book an extra single room.
If breakfast is not included in the gift box it’s possible to book it directly in the hotel, with a small supplement. Breakfast time : from 8.00 am till 9.30 am.
It is allowed one small dog per room (max 8 Kg) and it is required an additional of € 50.00 upon arrival for a sanitization of the room. The small dog can’t stay alone in the room during your stay. In any case, the Hotel must be notified at the time of booking otherwise the reservation will not be guaranteed. Please note that in the municipality of Venice the passport for dogs is required and has become a must. The penalty will be a fine.
The whole hotel and all rooms are “NO-SMOOKING". In case of violation you will be charged of € 100,00 for the extra cleaning.
The day of departure the room and the hotel must be left within 10 AM.
You will find all informations about how to reach the hotel in the PDF in the following link http://bit.ly/1F1tazu
Informations and useful web links:
Venice city pass:http://www.veneziaunica.it/en/e-commerce/services
Luggage store in Santa Lucia Train Station: http://bit.ly/1HLMXnO
Blog: https://catronveniceeng.wordpress.com/ for events.